Why do I need to verify my account?

As a responsible operator, and in line with our compliance policies and procedures, we check every account that's opened with us to verify the identity of the account holder and make sure they're 18 years old or over. If this verification process is successful, you'll be able to access your account from the word go without any contact from us about it.

Verifyng your age and identity is a requirement of our licensing conditions under the UK Gambling Commission.

However, even if you are old enough to have an account with us, occasionally our verification check will be inconclusive. In these circumstances we need additional information or documentation to verify your account.

Depending on the level of information that's required we may take steps to restrict your account until these checks have been satisfactorily completed. This may mean that you can continue to make deposits and place bets or play games for a short period of time, however until we've been able to successfully verify your account you'll be unable to withdraw any funds.

If the verification process is unsuccessful and we need some addtional information we'll let you know.